About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff—like payroll, health insurance, 401(k)s, and HR—so owners can focus on their craft and customers. With teams in Denver, San Francisco, and New York, we’re proud to support more than 400,000 small businesses across the country. We’re building a workplace that represents and celebrates the customers we serve.

About the Role

This role is ideal for a People Partner who thrives in dynamic environments and is energized by the opportunity to shape strategy and translate it into meaningful, hands-on impact. As Gusto continues to evolve toward an AI-native operating model, we’re looking for a Senior People Partner who can design people systems that scale intelligently—combining empathy, data, and automation to strengthen the employee experience. You’ll support one of our largest and most complex organizations, Customer Experience (CX), a high-volume, distributed, and non-exempt population where operational excellence meets innovation. In this highly visible role:

• Serve as a strategic advisor guiding senior leaders through org design, change management, and workforce transformation.
• Use people data and AI-enabled insights to anticipate needs, identify patterns, and co-create scalable solutions that elevate both performance and trust.
• Collaborate across People functions to design integrated solutions aligned with business goals.
• Lead initiatives that elevate performance, scale leadership, and enhance the CX employee experience.
• Ensure Gusto’s transformation toward an AI-native future remains grounded in humanity, equity, and purpose.

This is a unique opportunity to help shape next-generation People practices within one of Gusto’s most critical organizations—driving growth,...